IT support and managed services, from Swakopmund for all of Namibia.
Help desk by phone, remote connection or site visit, across every layer from your internet connection and network to servers, hardware and workstations. Run part or all of your IT through us, so your people can focus on your core business.
Who it is for
Businesses, practices, mines and local authorities that need IT to simply work, whether you are a small office in Swakopmund or Walvis Bay or a remote site anywhere in Namibia.
If you have no IT staff of your own, we can be your IT department. If you do, we can take the help desk off their hands or add experienced engineers when you need them.
What is included
- Help desk by telephone: call and talk to an engineer
- Remote support: we connect to your machine and fix it there and then
- On-site support: a technician comes to you, anywhere in Namibia
- Cover for internet connectivity, networks, applications, servers, hardware and workstations
- Scheduled preventative maintenance that catches problems before they interrupt your business
- Remote monitoring of your systems for managed service clients
- After-hours support for clients on a service level agreement (SLA)
- Outsourcing, from the help desk alone to your whole IT operation, with full-time engineers on your site if you need them
How it works
- Tell us about your setup. We look at how your business works and what you run today.
- Choose how you want to be covered. A retainer with guaranteed response times, or pay per incident.
- Call when something is wrong. Many issues can be fixed remotely, with a site visit when the problem needs hands on the hardware.
- Keep it running. Preventative maintenance and, for managed clients, remote monitoring keep the infrastructure stable and dependable.
Why Micro Tech Namibia
Since 2008 we have designed, commissioned, administered, operated and maintained IT infrastructure for Namibian businesses. We work from the mine to the office, with experience from large IT firms put to work for our own clients.
- A Namibian ICT company, established in Swakopmund in 2008
- Head office and main data centre in Swakopmund, with technicians in Lüderitz and Uis
- Clients from the mines of the Erongo region to municipalities and businesses across Namibia
- Authorised Microsoft reseller; Dell, HP and Lenovo reseller
Common questions
Do you support businesses outside Swakopmund?
Yes. Our head office is in Swakopmund and we cover all business areas in Namibia. Many problems can be solved remotely, and when a site visit is needed a technician comes to you, anywhere in Namibia.
How is IT support billed?
You can choose a retainer with guaranteed response times, or pay per incident. A free quote sets out what suits your business.
Do you offer after-hours support?
After-hours support is available to clients on a service level agreement (SLA). Our office hours are Monday to Friday, 08:00 to 17:00.
Can you be our whole IT department?
Yes. You can outsource just your help desk, or your entire IT operation with the help desk included. Where it makes sense we place experienced full-time engineers at your site.
How does remote support work?
Our technician asks you to download a small remote support tool, you open it and read them the code it shows, and they connect to your machine. Nothing is installed permanently.