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Help for the IT problems every office runs into.
Short, practical answers to the calls our help desk takes most often. Work through the steps, and if the problem is still there, we are a phone call or a remote session away.
Printer shows offline on Windows: what to check
Nothing prints and Windows says the printer is offline. Power, network, queue and address checks, in order.
Outlook not sending or syncing: what to check
Mail stuck in the Outbox or new messages not arriving. How to tell if it is Outlook, the mailbox or the connection.
Forgotten Microsoft 365 password: how to get back in
Locked out of email and Teams. Self-service reset, administrator reset and how to avoid it next time.
Computer very slow: checks to try first
Everything takes ages to open. Restarts, Task Manager, startup apps, disk space and when hardware is the cause.
Wi-Fi drops or is slow: what to check first
Connections that drop or crawl. Separating internet problems from Wi-Fi problems, and what helps each.
How remote support works, and how to start a session
What happens in a remote session, how to start one with Acronis or AnyDesk, and how to stay safe.
What to back up, and how often
The data a small business cannot lose, a sensible schedule, the 3-2-1 rule and why restores must be tested.
How to spot a phishing email
The warning signs of a fake email, the bank detail scam, and what to do if you already clicked.
CCTV: viewing your cameras on a phone
What is needed to watch your cameras remotely, in general terms, and how to keep the system secure.
UPS and power protection for computers and network gear
What a UPS does during power cuts, which equipment to protect, how to size one and battery care.
Need a person, not an article?
Call us on +264 83 376 4016 or email info@microtechnamibia.com, Monday to Friday 08:00 to 17:00. If one of our technicians has asked you to start a session, use the remote support page.