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IT support in Windhoek, remote first and on site when needed.
Windhoek is the capital and the country's largest business centre. Micro Tech Namibia is headquartered in Swakopmund, and we support Windhoek offices with a model built around remote support, planned visits and well-prepared project work.
How we support businesses in Windhoek
Remote support does most of the work. Our help desk takes your call, an engineer connects to the affected machine, and the problem is usually resolved in the same conversation. For managed service clients we also monitor systems remotely, so many issues are picked up before anyone in the office notices. That covers a large share of everyday IT in a modern office: accounts, email, software, printers and network settings.
When something has to be done in person, we schedule an on-site visit from Swakopmund and group the work so a single trip covers as much as possible. Larger projects, such as a new server, a Microsoft 365 migration or cabling for a new office, begin with a site visit for planning, so the installation itself runs to a clear plan.
For organisations that need someone on the ground every day, our outsourcing options go as far as full-time engineers based at your site.
Services most relevant in Windhoek
- Microsoft 365: Licensing, migration and administration of Microsoft 365, from an authorised Microsoft reseller.
- IT support and managed services: A remote help desk with retainers or pay per incident, and after-hours support for clients on an SLA.
- Firewalls and cybersecurity: Firewalls and Trend Micro protection, set up and watched remotely.
- Servers and backup: Servers, backups and recovery planning for offices that cannot lose their data.
Getting to Windhoek
Windhoek is about 360 km from our Swakopmund head office by road. On-site work is booked in advance as a planned trip, which is why remote support is the starting point for most requests.
Why a coastal company for a Windhoek office?
Many IT tasks no longer depend on where the engineer sits. What matters is a team that knows your systems, keeps records of how they are built, and plans its visits properly. That is the service we offer Windhoek clients, together with the hardware and software we sell as Dell, HP, Lenovo and Microsoft resellers.
Nearby towns we serve
Talk to us
Ask us how remote-first support would work for your Windhoek office: call +264 83 376 4016 or email info@microtechnamibia.com.